Terms and Conditions

1. Introduction

These Terms and Conditions govern all transactions between The Executive Folio Co. Ltd, trading as promotional folio (hereafter referred to as "the Company", "we", "us", or "our"), and the customer ("you", "your"). By placing an order with us, you agree to be bound by these Terms and Conditions.

2. Orders & Quotations

2.1 All quotations are valid for 30 days, unless stated otherwise.
2.2 Orders must be confirmed in writing and are subject to acceptance by us.
2.3 Once an order is confirmed, any changes or cancellations may result in additional charges.

3. Pricing & Payment

3.1 Prices are in GBP (£) and exclude VAT, unless stated otherwise.
3.2 Payment terms are pro forma (payment in advance) unless a credit account has been approved.
3.3 For credit account holders, payment is due 30 days from the invoice date, unless otherwise agreed.
3.4 Late payments may incur interest at 8% above the Bank of England base rate.

4. Products & Branding

4.1 All product images and descriptions are for illustration purposes; minor variations may occur.
4.2 Branded products will be customised based on the approved artwork. You are responsible for ensuring artwork accuracy before production.
4.3 We are not liable for errors in branding once you have approved the final proof.

5. Delivery

5.1 Estimated delivery times are provided in good faith but are not guaranteed.
5.2 We are not responsible for delays due to third-party couriers, force majeure, or supply chain disruptions.
5.3 Delivery charges apply unless agreed otherwise.
5.4 You must inspect goods upon receipt and notify us of any issues within 48 hours.

6. Returns & Cancellations

6.1 Branded or bespoke items cannot be returned unless they are defective or do not match the approved proof.
6.2 Non-branded stock items may be returned within 14 days, provided they are unused and in their original packaging.
6.3 All returns require prior authorisation, and return shipping costs are your responsibility unless the item is faulty.
6.4 Order cancellations may incur charges, depending on production status.

7. Compliance & Liability

7.1 Our products comply with relevant UK & EU safety regulations, including REACH, EN Standards, and OEKO-TEX® 100, where applicable.
7.2 We do not accept liability for indirect, incidental, or consequential losses arising from product use.
7.3 Our total liability shall not exceed the order value.

8. Intellectual Property

8.1 All artwork, logos, and trademarks provided by you remain your property. You confirm that you have the rights to use any branding submitted.
8.2 We may use images of branded products for marketing purposes unless you request otherwise in writing.

9. Force Majeure

9.1 We are not liable for delays or failures caused by events beyond our control, including but not limited to natural disasters, strikes, or supply chain disruptions.

10. Governing Law

10.1 These Terms and Conditions are governed by English law. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

By placing an order with promotional folio, you confirm that you have read, understood, and agreed to these Terms and Conditions.